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www.mytyres.co.uk is an Internet service brought to you by Delticom Ltd., Oxford, UK.
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Customer support and service
If you require any advice or help regarding either our website or the tyres that we sell, please call us on 0800 3286532 (FreeCall) or 0049 511 93634520 (Monday to Friday from 7 am to 9 pm) or you can contact us using the e-mail address listed below.
Please contact mytyres@delti.com:
- for technical problems
- for questions regarding tyre sizes or our products in general
- if you have any questions about your order
- if you have a complaint or wish to return goods
- for general information
For press information, please go to www.delti.com/press/english
Our postal address:
Delticom Tyres Ltd.
9 Thames Street,
Charlbury
Oxford OX7 3QL
Telephone: 0800 3286532 (FreeCall)
0207 6640702 or 0049 511 93634520 (Monday to Friday from 7 am to 9 pm)
Fax: 01212-103330
Bank account:
Commerzbank London Branch
Commerzbank House
PO Box 286
23 Austin Friars
London EC2P 2 JD
Account number: 20737320
Sort code: 406201
SWIFT code: COBAGB2X
VAT Registration No 768 4385 79
Directors: Rainer Binder
Please do not return any tyres to the above address.
We cannot accept tyre deliveries at this address.
Please either call us or contact us by email at mytyres@delti.com.
We'll arrange to have the tyres picked up from your address.
Complaints
If for any reason you are unhappy with the service we provide please contact us on 0800 3286532 (FreeCall) or you can e-mail us at complaints.uk@delti.com. Complaints will be acknowledged within 5 working days. On receiving your complaint, along with the acknowledgment, we'll tell you how long we expect to take to resolve your problem and will keep you informed about the progress we are making. All complaints are dealt with effectively, fairly and in complete confidence.
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